Frequently Asked Questions
Have Questions About Finding HVAC Service?
Whether you need AC repair, heating service, HVAC installation, maintenance, or emergency assistance, ASAP Cooling & Heating gets you the professional HVAC help you need easily.
Below are answers to common questions about our service and how the connection process works.
What HVAC services can I request?
You can request help with a wide range of heating and cooling needs, including:
• AC repair
• Emergency AC service
• Heating repair
• Furnace service
• Heat pump service
• HVAC installation
• HVAC replacement
• AC installation and replacement
• HVAC maintenance
• Indoor air quality services
• Thermostat services
• Commercial HVAC services
• Other heating and cooling needs
If you're not sure which service you need, you can simply describe the problem and let the HVAC professional evaluate it.
How quickly can I get connected with an HVAC professional?
Response times and availability vary depending on your location, the type of service you need, the time of your request, and current availability of HVAC professionals in your area.
If your situation is urgent, indicate that when submitting your request so it can be treated accordingly.
Do you offer emergency HVAC service?
We help customers seeking emergency HVAC assistance get the HVAC professional help they direly need. However, emergency availability varies by location and individual professional, so a connection cannot be guaranteed.
If you experience an immediate safety emergency involving fire, smoke, suspected gas leaks, or another dangerous condition, contact the appropriate emergency service or utility provider first.
How much does HVAC service cost?
There is no single price for HVAC service. Costs can vary considerably depending on the type of service, equipment, problem, parts, labor, location, and other factors.
You can discuss pricing and any applicable service charges before there is a work agreement.
Do I have to accept the service after submitting a request?
No. Submitting a request does not obligate you to purchase HVAC services.
You can discuss your needs, pricing, availability, and proposed work with the HVAC professional before deciding whether to proceed.
Can I choose which HVAC professional I work with?
Availability and connection options vary depending on your location and the professionals participating in the service.
When you are connected with an HVAC professional, you can discuss their qualifications, services, pricing, scheduling, and other relevant details before deciding whether to proceed.
What if I don't know what's wrong with my HVAC system?
That's completely fine.
You don't need to diagnose your HVAC system before submitting a request. Describe the symptoms you're experiencing - for example, "my AC is blowing warm air" or "my furnace won't turn on."
An HVAC professional can evaluate the system and discuss possible solutions.
What information should I provide when requesting HVAC service?
Providing a few basic details can help make the connection process more useful.
You may want to include:
• The type of HVAC system
• The problem you're experiencing
• Your ZIP code or service location
• How urgently you need assistance
• Whether you're interested in repair, replacement, installation, or maintenance
You don't need to know the exact cause of the problem.
Can I request HVAC service if I'm only comparing options?
Yes. If you're researching HVAC replacement, installation, maintenance, or repair options, you can indicate that you're comparing options when submitting your request.
The HVAC professional can discuss available services and pricing with you.
What should I do if I have an immediate safety concern?
If you smell gas, see smoke or fire, or believe there is an immediate danger, prioritize your safety and contact the appropriate emergency service or utility provider.
Do not attempt to repair potentially dangerous HVAC equipment yourself.
For non-emergency HVAC problems, you can submit a service request through ASAP Cooling & Heating.
Is my request an agreement to hire an HVAC professional?
No. A service request is simply a request to be connected with an HVAC professional.
Before hiring anyone, you should discuss the scope of work, pricing, scheduling, licensing, insurance, warranties, and any other relevant terms directly with the professional.
Still Have Questions?
If you aren't sure which HVAC service you need, don't worry. Tell us what's happening and provide your location.